Terms and Conditions

By placing an order with us you agree to the following:

About us:

Aluminium Rainflow Ltd (referred to as us/we/our) operate the website www.aluminiumrainflow.co.uk . Our registered address is 1 Parry Drive, Corby, NN18 8TP. We are a company registered in England and Wales under company number 11093108. VAT Registration Number 283 8264 72.

You can contact us by email sales@aluminiumrainflow.co.uk or by phone 01536 239939.

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Products available from our website:

The product images are for illustrative purposes only, the colours portrayed can vary slightly from what is seen on the screen to what is delivered due to hardware limitations of your display device.

Due to the amount of products available there may be some sizing or pricing errors within the website. We may not honour an order which contains pricing error and will offer a full refund if such a situation arises.

Powder coated aluminium is expected to last around 30 years inland if properly maintained. This means yearly cleaning of debris and washing with warm soapy water. Coastal areas have a reduced lifespan of around 15 years due to the salt air.

Gutter and pipe lengths can be cut to size. You must seal the cut edge with sealant or touch up paint, allowing it to bleed over onto the powder coating to prevent it from peeling over time.

All prices displayed are including VAT.

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How we use your data:

Aluminium Rainflow will never sell your details to a 3rd party. Any contact information provided by you will be used to keep you updated of your delivery. We will forward your address and telephone number to our courier to enable them to deliver your order.

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Your order:

When you place an order through our website you will receive an order confirmation. This is not mean your order has been accepted. We reserve the right to cancel the order if there is an obvious misprinted price or if an additional carriage charge is required and we are unable to acquire it from you. In an event of us cancelling your order we will refund you in full to the card you paid on.

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Delivery information:

From our Shipping Policy:

Shortages/Damages:

All deliveries must be checked prior to signing as if signed for in good condition we will not be able to initiate a claim against the courier on your behalf. If the driver is unwilling to wait then cross out "good condition" and write "unchecked".

Make a note on the drivers paperwork if there is any visible damage to the packaging.

Any shortages or damages must be reported in writing within 24 hours of delivery for any replacements to be made.

Late/Non-delivery:

While every endeavour will be made to achieve the delivery date we will provide you with, there are, on occasion, unforeseen events that occur that can delay your order. This could be due to a machine malfunction in production, which would give us time to forewarn you of a potential delay. It could be due to vehicle breakdown on the day of delivery which we would inform you about asap.

Aluminium Rainflow cannot be held financially responsible for any deviation from the quoted due date.

We cannot offer compensation for lost working hours or additional scaffolding charges or any other costs you may incur from a delayed delivery.

Accepting the delivery:

If when delivering on the quoted due date there is no-one available to sign for the delivery any re-delivery charge incurred by Aluminium Rainflow will need to be paid for prior to the re-delivery being made.

Deliveries on parcel carriers do not usually incur a re-delivery charge, however pallet deliveries do, and they can be considerably more than the carriage charge you have paid as Aluminium Rainflow subsidise the cost of the initial delivery.

If your order will be delivered on a pallet it will need to be unloaded by hand from the delivery vehicle unless you have offloading equipment on site, the driver may not be able to assist so someone will need to be at the delivery address to unload the goods. You will be advised if your order will be delivered on a pallet when your delivery date is confirmed with you.

Delivery Confirmation:

You will be emailed with a confirmed delivery date. If the advised date is not convenient, it can be rescheduled for delivery at a later date or to a different address as long as 48 hours notice is provided. Deliveries are made Monday to Friday 0830-1730.

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Quotations:

All quotes are valid for 14 days from the date of the quote. While every endeavour will be made to ensure the accuracy of the quote it is the responsibility of the customer to check there are no omissions or errors in colour, size, type, etc.

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We reserve the right to amend these terms and conditions at any time. Please read them every time you order in case a change affects you.

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These Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.